SMS Messaging Policy

1. Who Receives SMS Messages

Compass Coaching LLC sends SMS messages only to people who have opted in to receive them. We do not send unsolicited messages. Phone numbers are collected as a required field on our plan signup form at compasscoachingonline.com/join, and may also be received from a Meta lead ad form; providing a phone number is separate from and never a condition of agreeing to receive SMS messages, which is always a distinct, optional choice.

2. How Consent Is Collected

Consent to receive SMS messages is collected verbally during a one-on-one onboarding call conducted by a Compass Coaching representative at the time of enrollment. During this call, the representative:

• Explains that Compass Coaching may send SMS messages for appointment confirmations, course and platform updates, and customer support
• Informs the client that message frequency varies
• Informs the client that standard message and data rates may apply
• Informs the client that they may opt out at any time by replying STOP
• Informs the client that they may reply HELP for assistance
• Obtains the client's verbal agreement before recording their mobile number

After verbal consent is given, the client's mobile number is manually entered into our client management system (CRM) by the Compass Coaching representative. The enrollment record includes a consent timestamp.

3. Types of Messages Sent

SMS messages from Compass Coaching LLC may include the following:

• Appointment confirmations and reminders: scheduling notifications for coaching calls, sessions, and live events
• Course and platform updates: announcements about new course modules, content releases, and platform features available to your subscription tier
• Customer support: account assistance, password reset notifications, and responses to support requests

Messages always identify Compass Coaching as the sender and include opt-out instructions.

4. Message Frequency & Rates

• Frequency: Message frequency varies based on your enrollment activity and program schedule. Clients may receive between 1-10 messages per month depending on program activity.
• Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Carrier liability: Carriers are not liable for delayed or undelivered messages.

5. Mobile Number Privacy

Your mobile phone number is never sold, rented, or shared with third parties for marketing purposes.

Your number is shared only with Twilio, Inc., our SMS delivery provider, solely for the purpose of transmitting messages on our behalf. Twilio processes phone numbers as a data processor acting under our instruction and in accordance with applicable law.

For complete details on how we handle personal data, see our Privacy Policy.

6. How to Opt Out

You may opt out of SMS messages at any time using any of the following methods:

• Reply STOP to any message: you will receive a final confirmation, and no further messages will be sent
• Contact us directly at [email protected] to request removal
• Call 812-705-3025 and request opt-out by phone

Opting out of SMS communications does not affect your program enrollment or access to any Compass Coaching services.

Consent to receive SMS messages is not a condition of enrolling in or accessing any Compass Coaching service. Clients who decline SMS communications during onboarding retain full access to all programs and platforms.

7. Help & Support

For assistance with SMS communications, you may:

• Reply HELP to any message from us
• Email [email protected]
• Call 812-705-3025

8. Legal Documents

• Privacy Policy: full details on how we collect, use, and protect your personal information
• Terms of Service: terms governing use of Compass Coaching services and platforms

9. Contact